FAQs

 

Why aren’t you mobile, like other paintless Dent Repair Techs?

While being mobile has the advantages of convenience, it is far from the best way to manage the best repair. Our shop located at 1184 Emerson St, in Rochester NY has all the latest tools and technology, with a controlled temperature, and optimized lighting. We offer complimentary estimates with or without an appointment, and a waiting area with coffee. These factors allow us to provide the best environment for the best paintless dent repair.

Do you have to drill holes to access the dent or ding?

No, most dents and dings can be reached through manufacturer’s access points located throughout your vehicle. If there is no original access points available, The Dent Guy will always notify you if one will need to be made.

What if my paint is scratched, chipped, or cracked?

Paint that is not significantly damaged or stretched is repairable. Small scratches or chips are ok, and can be repaired using Dr. ColorChip technology.

What is Paintless Dent Removal and Repair?

Paintless Dent Repair is a process where skilled technicians remove dents, dings, and creases from a vehicle without disturbing or damaging the existing paint. When possible PDR is preferable over conventional auto body repair, for the following reasons:

  1. The original paint of the car is preserved, adding to the vehicle’s resale value. There is no body filler or the repainting of panels.

  2. Cheaper option than conventional repair for small dents or dings, and comparable pricing for large dents.

  3. Faster turn-around time. A single dent can take less than a few hours, compared to days in a repair shop.

  4. No need to file a claim through your insurance, most repairs can be done for less than the average deductible.

  5. No Carfax Report if you choose not to go through insurance. All of our repairs are private and are not reported to Carfax.

Can all dents and hail damage be removed using Paintless Dent Repair?

No, some dents and hail damage are so severe that a combination of both PDR and conventional methods must be used. If the damage on your vehicle is deep or creased, the metal may be stretched and cannot be repaired without using conventional methods.